Legal

Terms of service

The terms that govern access to and use of Vanguard Command OS.

These terms are provided for evaluation and are superseded by the executed Master Services Agreement between your firm and Vanguard. They are not legal advice.

1. Acceptance

By accessing Vanguard Command OS you agree to these Terms and to the Master Services Agreement executed with your firm.

2. Accounts

You are responsible for safeguarding your credentials and for activity under your account. Role-based access is enforced server-side; role changes must go through your firm's administrator.

3. Acceptable use

You will not attempt to bypass tenancy isolation, probe or attack the platform, upload unlawful content, or misuse AI features to generate misleading legal advice for external parties.

4. AI-generated content

Outputs of AI features are decision-support artifacts, not legal advice. AI-generated documents carry an attribution footer. A licensed attorney remains responsible for any advice delivered to a client.

5. Confidentiality

Each party will protect the other's confidential information with no less than a reasonable standard of care. Client data belongs to the client firm; we act as processor.

6. Availability

We target commercially reasonable uptime as defined in the SLA schedule of the MSA. Scheduled maintenance windows are communicated in advance.

7. Termination

Either party may terminate for material breach after the cure period defined in the MSA. On termination we export firm data in a machine-readable format within the agreed timeframe.

8. Warranty and liability

Limited as set out in the MSA. In the absence of an MSA, the service is provided on an “as is” basis.

9. Governing law

As specified in the MSA, or the jurisdiction of the firm's headquarters if no MSA is in place.

10. Contact

Legal questions can be sent through the contact page.

AI-first, partner-accountable

Questions from your risk committee?

We answer diligence questionnaires directly and can walk your general counsel through the oversight and audit model line by line.

  • 57 specialist agents
  • 3 oversight tiers
  • Hash-chained audit trail
  • EN / ES parity